SHIPPING COSTS
We ship directly from our warehouse in Melbourne, Australia to various international destinations. Your order will be carefully packed by our dedicated CS team in our luxe, custom packaging.
AUSTRALIA-
Express Shipping (1-2 Business Days)
Flat rate of $15 for all orders with a delivery destination within Australia. Please allow extra time for addresses outside of the Australia Post Express Delivery Network. Track here Orders with express shipping will be shipped via Australia Post. If your order is delayed, lost or damaged please contact Australia Post directly by using this link here.
Standard Shipping (2-5 Business Days
Flat rate of $10 on all orders to delivery destinations within Australia. Orders with Standard Shipping will be shipped via Shippit. If your order is delayed, lost or damaged please contact Shippit directly here.
- NEW ZEALAND
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DHL Express Shipping (1-2 Business Days)
Flat rate of NZD$22 for all orders with a delivery destination in New Zealand. We cannot ship to PO boxes in New Zealand. Your order will be shipped direct to your door via DHL Express, with an email and SMS notification including full tracking details. Your order will require a signature on delivery (unless you authorise otherwise). For further information about your delivery with DHL, click here.
Where GST applies to your purchase, it will be added to your order at checkout at the rate of 15%. All purchases of NZD$1,000 or less will not incur any additional duties or taxes. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
- USA
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DHL Express Shipping (3-5 Business Days)
Flat rate of USD$20 for all orders with a delivery destination in the USA. We cannot ship to PO boxes in the USA. Your order will be shipped direct to your door via DHL Express, with an email and SMS notification including full tracking details. Your order will require a signature on delivery (unless you authorise otherwise). For further information about your delivery with DHL, click here.
No import duties or taxes will apply to orders under USD$800 being shipped to the USA. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
- CANADA
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DHL Express shipping (3-5 Business Days)
Flat rate of CAD$25 for all orders with a delivery destination in Canada. We cannot ship to PO boxes in Canada. Your order will be shipped direct to your door via DHL Express, with an email and SMS notification including full tracking details. Your order will require a signature on delivery (unless you authorise otherwise). For further information about your delivery with DHL, click here.
For all orders over CAD$20 TAX will be payable upon arrival into Canada, plus a DHL processing 11.50CAD or 2.5% of the credit amount advanced. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
- UK
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DHL Express shipping (3-5 Business Days)
Flat rate of £15 for all orders with a delivery destination in the United Kingdom. We cannot ship to PO boxes in the United Kingdom. Your order will be shipped direct to your door via DHL Express, with an email and SMS notification including full tracking details. Your order will require a signature on delivery (unless you authorise otherwise). For further information about your delivery with DHL, click here.
For orders below £135, VAT of 20% will be added to your purchase at checkout. For orders £135 and above, VAT & Duty will be payable to DHL on arrival into the UK, plus a DHL processing fee of £11.00 or 2.5% of the credit amount advanced. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
- EUROPE
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DHL Express shipping (3-5 Business Days)
Flat rate of €18 for all orders with a delivery destination in the European Union. We cannot ship to PO boxes in the European Union. Your order will be shipped direct to your door via DHL Express, with an email and SMS notification including full tracking details. Your order will require a signature on delivery (unless you authorise otherwise). For further information about your delivery with DHL, click here.
For orders up to €150, 20% VAT will be added to your purchase at checkout. For orders over €150, VAT & Duty will be payable to DHL on arrival into the EU, plus a DHL processing fee of approx. €14 or 2.5% of the credit amount advanced. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
- REST OF WORLD
- We also ship to the following international destinations: Armenia, Brazil, Colombia, Croatia, Cyprus, Israel, Japan, Lebanon, Malaysia & Taiwan.
If your destination is not in this list, please contact us directly contact@christinasikalias.com
Express Shipping (4-7 Business Days)
Shipping rates for the destinations listed above will be calculated at checkout. Please note there may be duty and taxes payable upon entry and DHL may charge a processing fee for clearance. Your order will be shipped direct to your door via DHL Express, with an email and sms notification including full tracking details. For further information about your delivery with DHL, click here.
We cannot ship to PO boxes in these destinations. Please refer to the Customs, Duties & Taxes section below, for information regarding additional fees that may apply to your order.
PROCESSING & DISPATCH
Orders will be processed Monday-Friday, with dispatch within 48 hours (excl. public holidays). Once your order has been shipped, you’ll receive a confirmation email with tracking information. If you have not received your confirmation email, please check your junk mail and contact us via contact@christinasikalias.com.
SHIPPING DELAYS
We’ll do everything we can to ensure you receive your order within the timeframe advised. However, from time to time there may be some delays that are outside of our control. If you haven’t received your order within the expected timeframe, please check your tracking details and/or contact the courier directly.
LOST PACKAGES
All orders are the responsibility of the customer once they’ve left our warehouse in Melbourne, Australia. Should you suspect your package has been lost in transit, please contact us via contact@christinasikalias.com, and we’ll use our best endeavours to help you track your package.
In the rare event your order is lost, please make a claim directly with the carrier.
CHANGE OF ADDRESS
Should you wish to change your shipping address, please contact us directly via contact@christinasikalias.com prior to receiving your shipping confirmation email. Unfortunately, we cannot change addresses once your package has been shipped.
INCORRECT ADDRESSES
Please take care to ensure you enter your address correctly at checkout. Where you have entered an incorrect or incomplete address, any additional fees involved in redirecting or resending your order will be your responsibility.
PICKUPS
We don’t allow click and collect, or physical pickups of our products at this point in time.
CUSTOMS, DUTIES & TAXES
Where you are located outside of Australia, you will become the importer of your order for customs purposes and will be responsible for any import restrictions, additional duties or taxes applying. These importation duties and taxes are not the responsibility of Christina Sikalias Pty Ltd, and are implemented by the relevant authorities in your country of residence. We have no control over the amounts charged. Please make enquiries with your local customs authority to confirm any importation duty, tax rates and thresholds.
For orders being shipped to New Zealand, the UK, or EU, GST/VAT will be applied at checkout for orders under the relevant thresholds. The inclusion of these taxes will be clearly indicated on your order confirmation.
DHL Express International will contact you prior to your order being released, to advise you of the relevant duties and taxes applying to your order and the process for making payment.
Where your order has not been claimed or is refused, DHL will use its best endeavours to attempt redelivery. Should redelivery be unsuccessful, your parcel may be abandoned or destroyed by the authorities in the destination country. We can’t accept responsibility for orders that are not claimed or refused.
